Shipping & Returns Policy

At Kendraura, we are dedicated to providing you with exceptional service and ensuring your satisfaction with our luxury home wellness products. We work closely with our trusted manufacturers to handle after-sales queries and returns, ensuring a smooth and hassle-free experience for our valued customers.

Shipping Information:

  • Free Premium UK Mainland Shipping: We are pleased to offer free shipping for all orders delivered to mainland UK. When you spend over £500, you'll enjoy this complimentary shipping service. For orders under £500, a shipping fee will be applied.

  • Fast Dispatch: Once your order is placed, our team works diligently to process it as quickly as possible. Orders are usually processed within 24 hours, and dispatched by our manufacturer within 1-3 business days. You will receive a confirmation email with tracking details once your order is on its way.

  • Estimated Delivery Time: We aim to deliver your items within 7 working days from the date of dispatch. However, please note that shipping times may vary depending on your location and the availability of the product. 

  • International Shipping: At this time, we only offer shipping within the UK. We are unable to deliver products to international destinations.

Returns and Refunds:

  • 28-Day Return Policy: While Kendraura handles the initial order and delivery process, we want to ensure your peace of mind even after the purchase. Our manufacturers will assist you with any after-sales queries, returns, or refunds, providing expert support throughout the process.
    (28-day return policy begins from the day you receive your order)

  • Product Eligibility: To be eligible for a return, the product must be in its original packaging, unused, and in the same condition as when it was received. Please note that some products may not be eligible for return due to hygiene and safety reasons, such as certain wellness items.

  • Easy Returns Process: If you need to initiate a return, please contact our customer service team, and they will guide you through the return process. They will work closely with the manufacturer to ensure a seamless return experience for you.

  • Refunds and Exchanges: Once the manufacturer receives the returned item and inspects its condition, they will process your refund or exchange. Refunds will be credited back to your original payment method. If you wish to exchange an item for another product, the manufacturer will be more than happy to assist you with the exchange process.

  • Damaged or Defective Items: In the rare event that your product arrives damaged or defective, please notify us immediately. We will work with the manufacturer to arrange for a replacement or issue a full refund, including any shipping costs.

Please note that this shipping and returns policy is subject to change, and any updates will be reflected on this page. Kendraura reserves the right to modify the terms and conditions at any time without prior notice. Thank you for choosing Kendraura for your luxury home wellness products. If you have any further inquiries, please do not hesitate to contact us. We look forward to serving you with the utmost care and attention.